Effective Date: 16/02/2025

Welcome to Delemar Industrial Group. Your privacy is important to us, and we are committed to protecting the personal data you provide. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website.

1. General Information

Business Name: Delemar Industrial Group
Website URL: www.https://delemargroup.com/
Business Location: Cairo, Egypt

2. Information Collection

What personal data do we collect?
When you use our contact form or quote request form, we collect the following data:

• Full Name: To address you personally and provide a tailored response.

• Title (Mr./Mrs./Ms.): To address you appropriately.

• Company Name: To understand your business context and provide relevant solutions.

• Email Address: To communicate with you and send quotes or responses.

• Confirm Email Address: To ensure your email address is entered correctly.

• Country Code and Phone Number: To contact you via phone if needed.

• Country: To provide location-specific information or services.

• Postal Code: To assist with location-based inquiries or services (if applicable).

We also collect:

• IP Addresses: For security and analytics purposes.

• Cookies: For website functionality and analytics (see section 6 for details).

How is data collected?

• Contact Forms: Users provide data when submitting inquiries.

• Quote Request Forms: Users provide data when requesting quotes.

• Cookies and Tracking Technologies: Yes (see section 6 for details).

3. Purpose of Data Collection

Why do we collect personal data?
We use the data you provide to:

• Respond to Inquiries and Quote Requests: To provide information or quotes requested by users.

• Improve Website Performance and User Experience: To analyze website usage and improve functionality.

• Marketing Purposes: No, unless users explicitly opt-in for marketing communications.

• Sharing with Third Parties for Service Improvements: Only when necessary (e.g., with IT service providers for website maintenance).

4. Data Storage & Protection

Where is the data stored?

• Encrypted Servers: Data is stored on secure, encrypted servers.

• Cloud Storage: If applicable, data may be stored in secure cloud environments.

How is it protected?

• SSL Encryption: Data transmitted through the website is encrypted.

• Restricted Access: Only authorized personnel have access to user data.

• Regular Security Audits: Conducted to ensure data protection.

How long is data retained?

• Inquiry Data: Retained until the inquiry is resolved, and for up to 1 year for record-keeping purposes.

• Quote Request Data: Retained for up to 2 years for follow-up purposes.

• Analytics Data: Aggregated and anonymized data may be retained indefinitely.

5. Third-Party Sharing

Do we share user data with third parties?
Yes, but only when necessary:

• Service Providers: IT support, website hosting, and analytics providers.

• Marketing Tools: Only if users opt-in for marketing communications.

Who are the third parties?

• IT service providers (e.g., website hosting companies).

• Analytics providers (e.g., Google Analytics).

Do we sell data to third parties?
No: Delemar does not sell user data to third parties.

6. Cookies & Tracking

Do we use cookies?
Yes.

What type of cookies?

• Functional Cookies: Necessary for website operation (e.g., form submissions).

• Analytical Cookies: Used for website analytics (e.g., Google Analytics).

• Marketing Cookies: Not used unless users opt-in for marketing purposes.

How can users manage cookies?

• Browser Settings: Users can disable or delete cookies through their browser settings.

• Cookie Consent Banner: A banner will allow users to accept or reject non-essential cookies.

7. User Rights & Control

Can users request their data?
Yes: Users can request a copy of their personal data.

Can users request deletion of their data?
Yes: Users can request deletion of their personal data, subject to legal and operational requirements.

How can users contact us for data-related requests?

• Email: info@delemargroup.com.

• Contact Form: Users can submit requests via the website’s contact form.

8. Governing Law & Compliance

Which laws govern your data policy?

• Egyptian Data Laws: The privacy policy is governed by Egyptian data protection laws.

• GDPR Compliance: While not mandatory, Delemar strives to comply with GDPR principles for EU users.

Do we offer GDPR compliance for EU users?
Yes: Delemar will comply with GDPR requirements for EU users, including data access and deletion requests.

9. Updates & Changes to Policy

How will users be notified of policy updates?

• Website Banner: A banner will notify users of updates when they visit the website.

• Email: Registered users (if applicable) will be notified via email.

How often is the policy reviewed?

• Annually: The policy is reviewed and updated at least once a year or as needed to reflect changes in laws or business practices.

For any questions regarding this Privacy Policy, please contact us at info@delemargroup.com.